Strategy & Operations Manager (Tier 1 college only to apply)

Job Mode: Work From Office

Job Type : Full-time

Working Days: 6 (Saturdays - WFH)

Industry: Real Estate

The Strategy & Operations role is a position focused on process excellence, operational efficiency, problem-solving, and business strategy execution.

The role ensures seamless onboarding, documentation accuracy, customer experience, cross-functional coordination, and continuous improvement to scale the business sustainably.

This is a high-ownership role with direct business impact.

Key Responsibilities

1. Operation Excellence

Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance.

Ensure 100% accuracy in KYC validation, agreement creation, address proof issuance, and invoicing workflows.

Maintain SLAs for onboarding and turnaround time.

2. Process Management

Identify gaps in existing processes and build scalable SOPs.

Standardize workflows across city teams to ensure consistency.

Drive automation opportunities with product and tech teams.

3. Strategy & Planning

Support leadership in designing quarterly strategiespricing, city expansion, customer segmentation, and GTM improvements.

Conduct periodic data analysis to evaluate performance, funnel health, utilization, customer trends, and operational bottlenecks.

Prepare city-level and central-level reporting dashboards.

4. Cross-Functional Collaboration

Work closely with Sales, Finance, Customer Support, Legal, and Product to ensure seamless customer experience.

Coordinate with channel partners, property owners, and external stakeholders where required.

5. Customer Experience & Issue Resolution

Ensure high customer satisfaction by resolving escalations with speed and accuracy.

Build mechanisms to proactively identify potential customer issues.

Track NPS/C-SAT and drive improvement actions.

6. Compliance & Documentation

Ensure all compliances (GST, KYC, address validation, agreement formats, etc.) are strictly met.

Maintain accurate, audit-ready documentation.

7. Continuous Improvement

Conduct RCA (Root Cause Analysis) for failures, drops, and escalations.

Suggest actionable solutions and track implementation outcomes.

Support pilot launches for new initiatives.

What Were Looking For:

Required Skills & Qualifications

25 years of experience in operations, business strategy, program management, or similar rolespreferably in startups, real estate, co-working, e-commerce, or B2B/B2C SaaS.

Strong analytical abilities; comfort with Excel/Sheets, dashboards, and data- driven decision-making.

Excellent communication and stakeholder management skills.

High ownership, problem-solving ability, and bias for action.

Ability to work cross-functionally and manage multiple workflows simultaneously.

Strong discipline and process orientation.

Good to Have

Experience in documentation-heavy or compliance-heavy processes.

Exposure to real estate operations, virtual office products, or digital onboarding workflows.

Familiarity with tools like Notion, HubSpot, CRM platforms, or ticketing systems