Strategy and Operations, Lead

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Job Title: Strategy & Operations Lead – Digital Transformation

Location: Bangalore

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do

Role Overview:

We are seeking a dynamic and highly analytical Strategy & Operations Lead to join our Carrier Intelligence team. This role blends the rigor and problem-solving mindset of a management consultant with the execution excellence of an operations lead. You will work closely with cross-functional teams and senior leadership to shape and drive high-impact digital initiatives across the organization.

Key Responsibilities:

Strategy & Planning

• Partner with CI leadership to shape the digital transformation roadmap.
• Conduct market, customer, and competitive analysis to inform strategic decisions.
• Translate business goals into actionable strategies, initiatives, and KPIs.
• Identify value-creation opportunities through process optimization, automation, and digital solutions.

Program Leadership

• Drive execution of key transformation programs, ensuring timelines, scope, and budgets are met.
• Lead and facilitate cross-functional working groups to solve complex business problems.
• Manage interdependencies across digital projects and ensure alignment with business priorities.

Operational Excellence

• Define and implement operating models to support new digital capabilities.
• Establish governance, performance tracking, and reporting mechanisms for initiatives.
• Identify process bottlenecks and recommend improvements using data and analytics.

Stakeholder Engagement

• Act as a bridge between business units, tech teams, and leadership.
• Prepare executive-level presentations, business cases, and updates for steering committees.
• Influence stakeholders with clear and compelling narratives based on data-driven insights.

Qualifications:

Education & Experience

• MBA or advanced degree preferred.
• 5+ years of experience in top-tier management consulting or a strategy/ops role in a digital-first or transforming organization.
• Demonstrated success in leading transformation or change initiatives at scale.

Skills & Competencies

• Strong analytical and problem-solving skills; ability to structure complex issues.
• Proven experience in strategic planning, operating model design, and program management.
• Excellent communication and stakeholder management abilities.
• Familiarity with digital technologies such as AI/ML, automation, data platforms, and cloud.
• Comfortable with ambiguity, and thrives in a fast-paced, dynamic environment.

Preferred:

• Experience working in or with digital transformation teams, innovation hubs, or CIO/CTO offices.
• Knowledge of agile methodologies, lean transformation, or design thinking.

Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is The Carrier Way. Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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