Your roleWe are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOWExperience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service.Provide ServiceNow Administration and Functional/Development Support to users across the OrganizationProvide timely support to user queries and troubleshoot production issuesPerform Systems Integration Testing and manage/coordinate user acceptance testing.Creation of technical and functional documents for ongoing maintenance items and projects;Your ProfileBusiness Knowledge and SkillsUnderstanding of ITSM best practices and ITIL principles (ITIL V3 Certification)Familiarity with IT technologies including common hardware, networking, and software licensingStrong Knowledge of the ITSM/ ITIL FrameworkITSM development and administration experience in an enterprise environment with ServiceNow experiencePrior training/certifications for supported applications are preferable.Ability to work with end users, technical staff and management as necessary.Needs to work under pressure and meet deadlines.Strong documentation and verbal/written communication skills.Strong multi-tasking and analytical skillsExcellent client-facing and internal communication skillsWhat you will love about working here· We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.· At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.· Equip yourself with valuable certifications in the latest technologies such as Generative AI.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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