Store Manager

Brand : The Souled Store

Location: Kota

Department: Retail Operations

Reporting To: Area / Cluster Manager

To manage overall store performance by driving sales, ensuring operational excellence, delivering superior customer experience, and leading the store team to achieve business targets while maintaining brand standards.

Sales & Business:

- Achieve monthly and annual sales targets

- Improve Conversion Rate, ATV, and UPT

- Execute promotions and seasonal sales plans

Store Operations:

- Ensure smooth daily operations and SOP compliance

- Manage cash handling, billing, and store hygiene

- Control costs and reduce operational losses

Inventory Management:

- Maintain optimal stock levels

- Ensure accurate stock reconciliation

- Minimize shrinkage and dead stock

Visual Merchandising:

- Implement brand VM guidelines

- Maintain attractive displays and window setups

Customer Experience:

- Deliver excellent customer service

- Handle customer complaints effectively

- Build customer loyalty and repeat business

Team Management:

- Recruit, train, and retain store staff

- Prepare duty rosters and manage attendance

- Motivate team to achieve targets

Compliance & Reporting:

- Ensure audit and policy compliance

- Prepare daily/weekly/monthly MIS reports

- Graduate in any discipline

- 48 years of apparel retail experience, including 2+ years as Store Manager

- Sales leadership & customer focus

- Team handling & communication

- Inventory & operations management

- MS Excel & POS knowledge

- Sales Target Achievement

- Conversion Rate, ATV & UPT

- Inventory Turnover & Shrinkage %

- Customer Satisfaction (CSAT)

• - Staff Attrition