Store Manager

Role:  Store Manager

Reporting To: Zonal Own Retail Manager

Job Level:  Executive

Key Deliverables

Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs

• Ensure that the look and feel of the store is as per guidelines/standards

• Track efficient Cash handling; prevent shoplifting / ensure safety and security

• Visual merchandising as per plan / guidelines

• Inventory and stock management to prevent stock-outs or excess Inventory

• KPI reporting as per guidelines and on-time

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)

• Manage closure of current store during refit & conversion

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell

• To ensure required MIS & tracking at CRO levels

• Manage Store expenses are as per plan

• Provide suggestions /feedback to improve store productivity

People Development / Team Management:

• To ensure daily roistering & briefing to outsourced store staff

• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

• Ensure motivation & development of outsourced store staff

Customer Experience:

• Ensure adherence to CE guidelines

• Manage staff allocation based on demand at point in time

• Personally step in to handle demanding customers