Store Manager

Education, Certificate
(Relevant education, achievement & certification)

1. Bachelor degree from a reputed university/college

2. MS Office & proficiency in excel is a must

Knowledge
(knowledge gained in the past relevant to this requirement)

1. Knowledge of handling Retail Store Operations

2. Selling & customer service

3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

4. MIS Reporting

Skills
(Specific job skills required for this job)

1. Communication- Excellent spoken & written communication skills in English & regional language

2. Computer operating knowledge

3. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP

4. Excellent in Excel / spreadsheet

Experience
(Specific type or amount of experience)

1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand

2. Experience in handling customer queries & grievance handling

Success Behaviors
(Traits like interpersonal skills etc.)

1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure tolerance

7. Handles conflict

8. People oriented

9. Problem solving

10. Strong Team Player

11. Warmth / empathy

12. Organized

13. Willing to take Ownership

14. Research / Learning

15. Travel

Willingness
(Preference / Values / other requirements)

1. Job location - Across India

2. Ability to work under a flexible schedule, including evenings and weekends.

3. Extended working hours during festive and season times

4. Shift timing - 9 hours with strict adherence

Your KRA/KPI

1. Communicate with the customer and sell with the complete product description

2. Influencing and selling jewellery

3. Addressing all customer queries

4. Following up with the customers

5. Ensure that the store is clean, safe and presentable for customers

6. Completing payment transactions; preparing merchandise for delivery

7. Contributes to team effort by accomplishing related results as needed.

8. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

10. Retaining the existing or new customers

11. Maintain and monitor store inventory

12. Coordinating with inter departmental personnel

13. Working on ERP system, Magento, Ameo etc

Other
(Common details)

1. CTC - Upto Rs.6-8 lacs pa

2. Employment type - Full-time

3. Reporting to RM