Store Manager- UP West

About the role - Manage an entire airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelines

Key Responsibility –

·       Develop store strategies to expand store traffic and optimize profitability

·       Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient

·       Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc. 

·       Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results

·       Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices 

·       Ensure adherence to pre-defined airtel SOPs to run store operations smoothly

Skills Required

·       Good communication and interpersonal skills 

·       Ability to analyze data and derive insights 

·       Customer centricity while taking all decisions 

·       Ability to drive large teams towards specific objectives 

·       Ability to monitor store transactions  

·       Digital Savvy, ability to manage digital assets

Educational Qualifications

·       Graduate, preferably MBA