Store & Billing Associate (Mumbai, On-site)

Function: Store Operations | Billing | Inventory | Customer Coordination

Reporting to: Distribution Manager / City Operations Lead

Locations & Openings:

• Mumbai: 5 positions
• Ahmedabad: 1 position
• Indore: 1 position

The Store & Billing Associate will be responsible forend-to-end store operations , including billing, order processing, inventory control, customer coordination, and dispatch readiness. This role is critical to ensuring timely order fulfilment, accurate invoicing, stock discipline, and smooth day-to-day functioning of the distribution centre.

This is amulti-responsibility role , where the associate is expected to actively support operations beyond billing when required.

• Generate accurate invoices in ERP systems for daily orders
• Ensure correct pricing, taxes, batch details, and documentation
• Coordinate pick, pack, and dispatch readiness

• Maintain daily stock accuracy through inward checks, put-away, cycle counts, and reconciliations
• Monitor expiry, damages, short supplies, and report discrepancies
• Ensure store cleanliness, organization, and compliance readiness

• Track customer payments and follow up as per defined credit terms
• Coordinate resolution of customer complaints related to billing, delivery, or shortages
• Act as the first point of contact for operational customer queries

• Ensure orders are dispatched within defined turnaround time (TAT)
• Coordinate with delivery associates for routing and prioritization
• Track pending deliveries and closure

• Support audits, documentation, and compliance requirements
• Assist with reporting, MIS updates, and operational dashboards

• Preferred: B.Pharm / D.Pharm candidates with valid pharmacy license (license to be submitted and available for registration)
• Also Eligible: Non-pharmacists with prior experience in pharmaceutical / healthcare wholesale distribution
• Experience in billing, inventory, or store operations is strongly preferred
• Comfortable using ERP systems, billing software, and basic Excel