Std- Customer Support Manager
Tata Motors
3 - 7 years
Salem
Posted: 17/06/2025
Job Description
Position Summary with Job Responsibilities
Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.
Education
B.Tech/M.Tech (Mechanical) in Automobile or Electrical
Work Experience
7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)
3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
Leading Change - Recognizing the need for change, initiating and adapting to change
Driving Execution - Translating strategy into action and execution
Leading by Example - Encouraging and following ethical standards
Motivating Self and Others - Inspiring teams and individuals
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
Functional Competencies
Knowledge of Automobiles
Strong analytical and Problem solving skills
Interpersonal Skill
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About Company
Tata Motors is a leading global automobile manufacturer producing cars, SUVs, trucks, buses, and EVs. Known for innovation and affordability, it owns Jaguar Land Rover and is a pioneer in India’s electric vehicle revolution.
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