State Head - Store Operations

Job Description

About the Role

The State Head will architect and scale Apna Marts entire operations functionfrom store setup to 15minute delivery executionensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively.

Key Responsibilities

Lead rollout of new franchise stores, warehouses, microfulfillment centers across target cities

Develop standard playbooks for onboarding, training & auditing franchisees

Ensure readiness to support expansion to 1,000+ stores within 12 months

Design and manage fulfillment network for 15minute delivery promise

Optimize inventory holdings to minimize stock outs and waste

Streamline ordertodelivery workflows, including lastmile logistics

Define KPIs (order fill rate, delivery time, shrinkage, costs) and build BI dashboards

Identify process gaps, lead Lean/Six Sigma initiatives for efficiency gains

Continuously iterate to reduce operational costs and maintain service quality

Collaborate with Supply Chain, Category, Tech, and Logistics to align operations with growth & inventory strategies.

Forge and manage partnerships with suppliers, delivery providers, and local vendors.

Own budgeting, forecasting, P&L for operations segment

Ensure compliance with all health, safety, labor regulations

Implement cost discipline and operational audits

Present weekly/monthly performance reports to Clevel and investors

Actively participate in strategic planning, expansion roadmap, and fundraising prep

Qualifications & Experience

MBA or Bachelors in Operations, Business, Supply Chain or related field

8+ years in operations leadership; experience in retail, quickcommerce, or hyperlocal grocery preferred.

Proven track record of scaling operations in multilocation setups (e.g. 1001000 stores)

Strong P&L acumen, financial planning, cost management

Excellent leadership, communication, stakeholder management skills

Willingness to travel (~40%) to emerging cities