Staff Systems Admin [T500-24041]

About Albertsons Companies Inc.:

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons Companies India:

At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the companys technology journey to support millions of customers lives every day.

At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

Position Title: Staff Systems Admin

Key Responsibilities:

• Govern SACM Configuration processes to ensure alignment with CMDB policies, standards, and procedures.
• Perform ongoing CMDB data analysis, troubleshooting, enrichment, and quality assurance activities.
• Lead root cause analysis efforts to resolve data discrepancies and prevent recurrence. Manage relationships with CI data owners, service owners, and consumers across the enterprise.
• Identify and drive resolution of data or process issues to ensure CI completeness and accuracy.
• Support CI alignment within the ServiceNow Vulnerability Response module, including data mapping and assignment rule improvements.
• Strengthen and mature CSDM (Common Services Data Model) structures, practices, and relationships.
• Collaborate with teams to improve or implement integration interfaces sourcing CMDB data (Discovery, AMDB, internal platforms / data sources).
• Partner with stakeholders across Asset Management, Business Analysts, Development, and Service Catalog teams to maintain consistent CMDB data inputs.
• Serve as a CMDB data and process steward, promoting best practices, training, and adherence across data contributors.
• Drive reporting governance for CMDB health metrics, trends, and KPI-based improvements.
• Lead CMDB audits, data certification cycles, and data enrichment initiatives.
• Enforce and refine data governance practices to ensure structured, accurate, and reliable CI data.
• Support onboarding new business services, applications, and technologies into the CMDB.
• Administer SACM-related Service Catalog items, workflows, and process documentation.
• Maintain and enhance custom CMDB-facing applications, including requirements gathering and design improvements.
• Develop, maintain, and execute recurring test cases to support platform upgrades and CMDB-related enhancements.

Characteristics / Traits:

Required:

• Excellent verbal and written communication skills.
• Highly collaborative with a strong relationship-building mindset.
• Detail-oriented with strong analytical and problem-solving skills.
• Self-starter with ownership mentality and the ability to influence stakeholders.
• Logical, solutions-focused, and comfortable working under pressure and deadlines.

Qualifications: Required:

• 4+ years of experience managing a large CMDB environment.
• Deep understanding of ITIL-aligned ITSM processes (Incident, Problem, Change, Service Catalog, etc.).
• 3+ years of experience in a process-driven, ITIL-focused Service Management environment.
• 3+ years working with infrastructure discovery and inventory tools (ServiceNow Discovery, data sources, etc.).
• 3+ years of hands-on experience with CSDM adoption and application.
• Strong documentation, reporting, and metrics-driven analysis capabilities.
• General understanding of ServiceNow Identification and Reconciliation Engine (IRE) and reconciliation rules.
• Proven experience driving SACM process adherence within complex IT organizations.
• Experience with ServiceNow Vulnerability Response.
• Experience using KPIs and data-driven methods to identify trends and influence behavior.
• Strong experience with multi-source CMDB environments, data governance and ServiceNow Multi-Source CMDB (CMDB 360).
• Familiarity with ServiceNow CMDB Workspace and Data Manager workflows.
• Knowledge of cloud environments, Kubernetes hierarchy, multi-cloud platforms (Azure, Google Cloud), IT infrastructure components, operations centers, and service desk practices.
• Working knowledge of the Common Service Data Model
• Knowledge of application architecture and service delivery modeling
• Familiarity with DevOps and Agile methodologies.
• Strong interpersonal skills with an ability to foster cooperation across teams.
• Ability to deliver quality results under time-sensitive conditions.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Teams, SharePoint).
• Preferred: ITIL V4 certification