STAFF, SOFTWARE ENGINEER

Position Summary...

What you'll do...

Job Summary

About the team

The International Customer Care team owns a diverse portfolio of systems – Customer Care Application, Chatbot, Voicebot, Customer Communication, Help & Feedback. These applications ensure that Walmart's customers always get quick and efficient resolution of their issues and their queries are handled promptly and accurately, round-the-clock support, allowing customers to get help anytime they need it, without waiting for business hours. Together, these systems create a cohesive and positive customer experience, leading to higher satisfaction and loyalty.

We are building a nextgen tools for customer support and implementing GenAI to help customer with context.

What You’ll Do

• Drive the growth on GenAI Customer care initiatives
• Understand business problems and suggest technology solutions.
• Architect, design, build and deploy technology solutions at scale
• Raise the bar on sustainable engineering by improving best practices, producing best in class of code, documentation, testing and monitoring.
• Estimate effort, identify risks and plan execution.
• Mentor/coach other engineers in the team to facilitate their development and to provide technical leadership to them
• Taking ownership of end to end delivery monitoring and making sure you are able to delegate and distribute the work among team members effectively

What You’ll bring

• 10+ years of experience in design and development of highly -scalable applications development in product based companies or R&D divisions.
• Strong computer systems fundamentals, DS/Algorithms and problem-solving skills
• 5+ years of experience building microservices using Node JS
• Strong experience with No-SQL and database technologies
• Experience in systems design and distributed systems.
• Excellent organisation, communication and interpersonal skills
• Experience building chatbot using GenAI has added advantage
• Experience in Prompt engineering to improve customer experience has added advantage

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, i

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...