STAFF, SOFTWARE ENGINEER

Position Summary...

What you'll do...

About the team

CCC team also known as Command and Control Centre forms the nerve center of Walmart . The team works across multiple technology groups to ensure the stability and reliability of the company's critical e-commerce infrastructure.  The team functions by collaborating internally with TDO (Technical duty officers and SRE (Site reliability engineering) for faster detection and mitigation of incidents The team  is aimed at proactively maintaining mission critical infrastructure, cloud platforms, micro services, tools and processes to ensure highest levels of availability and reliability across the Global technology platforms. CCC plays a important role in leading all major incident responses and orchestrating for faster mitigation. 

What You’ll Do:

The Staff Systems and Infrastructure Engineer is a senior technical leader responsible for driving IT service excellence, operational resilience, and automation across enterprise systems. This role combines deep expertise in ITIL-based service management, program leadership, and cutting-edge AI-driven operations to deliver scalable, efficient, and reliable infrastructure solutions.

• ITIL Service Management Expertise
  • Implement ITIL best practices for Incident, Problem, and Change Management.
  • Ensure compliance and continuous improvement of IT service processes.
  • Establish and monitor key performance indicators (KPIs) to track the effectiveness of service management processes and drive data-driven improvements. Create and publicly report on metrics such as incident response times, system availability, change success rates, and automation efficiency to ensure continuous service optimization. Run regular operations review with key leadership to provide insights that can help drive decision-making and strategy.
• Reporting and Advanced Analytics(Preferred)
  • Build and maintain operational dashboards using Python, Tableau, and Excel.
  • Leverage data analytics for trend analysis, risk identification, and performance optimisation.
• Incident Management & Command Centre Leadership
  • Lead critical incident resolution and manage high-pressure situations in a Command Centre environment.
  • Define escalation protocols and ensure timely stakeholder communication during outages.
• Operational Risk Management
  • Identify and mitigate operational risks across infrastructure and systems.
  • Implement proactive measures to enhance service reliability and resilience.
• Continuous Improvement & Automation
  • Drive initiatives for operational efficiency and service quality improvement.
  • Introduce AI Operations (AIOps) fundamentals and leverage LLM-based automation for predictive incident management, anomaly detection, and intelligent ticket resolution.
• Exposure to ServiceNow & Observability Tools
  • Hands-on experience with ServiceNow for ITSM workflows and automation.
  • Expertise in industry-standard observability and monitoring tools such as Grafana, Prometheus, and SRE toolsets for proactive system health monitoring.
• Defining Business Processes & Mind Mapping
  • Analyse and document critical business processes to ensure operational clarity and efficiency.
  • Create mind maps for complex workflows to visualise dependencies and optimise process design.
  • Collaborate with stakeholders to align processes with organisational objectives and compliance standards.
• Stakeholder & Conflict Management
  • Build strong relationships with internal and external stakeholders.
  • Resolve conflicts effectively while maintaining focus on organisational goals.
• Cross-Functional Collaboration
  • Work closely with engineering, product, and business teams to deliver integrated solutions.
  • Facilitate communication and alignment across diverse functional groups.
• Program Management
  • Lead large-scale technical programs using PMP, Prince2, Agile, or SAFe methodologies.
  • Ensure projects meet timelines, budgets, and strategic objectives.
• Retail Industry Experience (Preferred)
  • Apply domain knowledge to optimise IT operations for retail environments.
  • Address retail-specific challenges such as high transaction volumes and distributed systems.
• Adaptability & Multitasking
  • Operate effectively in a fast-paced environment with minimal supervision.
  • Manage multiple projects and priorities without compromising quality.

What You’ll bring:

• BS/BE/BTech in Computer Science or related field, or equivalent practical experience.
• 12+ years of experience in IT service management, operations, or IT leadership, including 5+ years leading global cross-functional teams.
• Proven track record of working with cross-functional teams including design, product, engineering, and business stakeholders.
• Strong understanding of IT Operations, IT Service Management, Performance Engineering, and Site Reliability Engineering.
• Hands-on experience with collaboration and tracking tools: JIRA, Confluence, Excel, PPT, SharePoint, OneDrive, ServiceNow.
• Knowledge of AI Operations (AIOps) fundamentals and practical experience in LLM-based automation for IT workflows.
• Proficiency in observability tools like Grafana, Prometheus, and SRE practices for monitoring and reliability.
• Exceptional communication and organizational skills with attention to detail.
• Ability to thrive in fast-paced environments and handle multiple priorities effectively.

• Experience in retail industry operations and technology landscape.
• PMP, Prince2, Agile/SAFe, and ITIL certifications (or equivalent) are Preferred.

Suggested Skills:

• Site Reliability Engineering (SRE)
• IT Service Management (ITSM)
• Observability
• Automation
• Program Management
• Reporting and Analytics.
• Strategic Leadership
• Artificial Intelligence (AI)

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Work
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...