Staff Engineer Server Operations

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

EQ is looking for a Staff Engineer Server Operations to help us deploy and manage our Global infrastructure hosted in multiple data centre and cloud.

We are searching for an enthusiastic engineer ready to join our team to help us evaluate, implement, deploy and support technologies that enable our users to collaborate with UK & US customers. The motivated candidate should have a firm understanding of IT system Infrastructure with good knowledge and understanding of server infrastructure (Windows & Linux), fileservers, security fundamentals, network devices such as load balancers and Firewalls.

Responsibilities and Skills Required

• Proactively maintain delivery of the 2nd line production support for the respective divisions and the applications provided as per the SLAs.
• Adhere to compliance towards quality processes by Server Operations teams and third-party support providers.
• Implement optimised solutions that result in server infrastructure being reliable, scalable, secure, efficient, well-controlled, recoverable, and documented. Adhering to best practices, audit, and compliance requirements.
• Provide technical capability to resolve incident, service request, problem, change and project queues to ensure completion within SLA or expected timescales, ensuring quality of data recorded.
• Delivery of regular performance / capacity upgrades / maintenance / security vulnerabilities and issue resolutions to stay competitive in the market and maximize customer delight.
• Manage the installation of new / rebuild existing servers and configure hardware (Cloud, virtual and physical), services, settings, etc.
• Must be strong in AWS.
• Progress forward with automation techniques, using infrastructure as code to manage the server estate where possible (Terraform / Ansible / Puppet)
• Ensure all asset information is maintained for accuracy within remit of role.
• Instigate, orchestrate, and implement complex changes to server & storage including backup, and infrastructure, in line with change control processes.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and applications logs.
• Deploy, execute, measure, and monitor services and tools, for Incident Management, Problem Management, Change Management, Asset Management, etc.
• Be available to provide 24x7 support as part of an On-Call rota to resolve server related (including storage and backup as appropriate) technical incidents and problems; resolve incidents and problems while ensuring minimal to no downtime.
• Engage with key audit processes and deliver action outcomes within timeframes.
• Experience with integrating applications and providing support related to infrastructure.
• Enhance and improve existing infrastructure through automation and reporting.
• Take handoff of problems from SME leads and work them independently to root cause.
• Own Root Cause Analysis and Problem Management for Infrastructure issues.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Have mindset to work in a culture of continuous improvement and learning.

Attributes and Behaviour:

• Excellent verbal and written communication skills.
• Willing to work in night shift / US business hours.
• Relevant and current certifications will be an advantage.
• Should have process orientated approach.
• Desire to learn and ability to implement the learnings swiftly.
• Should be an excellent team player, highly motivated and ambitious.
• Ability to manage work as per the targets agreed.
• Ability to work in a virtual and remote environment.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.