Staff Associate Work Center Tech Supt
AT&T
0 - 3 years
Bengaluru
Posted: 25/01/2025
Job Description
Job Description:
- Expertise in Performing network triage at Tier 1.5
- Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
- Responsible for all Customer Call receipt
- Call receipt (first point of contact for Customers for problem recording)
- Customer verification
- Call problem validation and documentation
- Initial technical problem analysis during Live Call handling
- Ensure Pro-active network monitoring
- Customer Alarm Tracking System alert monitoring and trouble ticket generation
- Problem diagnostics
- Initial Customer call
- Ticket Management
- Status customer on a regular basis
- Work with internal support groups and recommend diagnostic tests based on degree of service impairment
- Access provider management and associated escalations
- Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.
- Escalate ticket according to process based on the established intervals.
Technical Skills:-
- Network troubleshooting/engineering experience
- Strong Knowledge Cisco & Juniper Routers/Switches, routers
- Experience in LAN Switching, routing
- Very Good Knowledge on LAN and WAN networks, circuits
- Knowledge on WAN/LAN Technologies – Cisco, Juniper - Switches, Routers, WLC, WAPs, . Load Balancers, Firewalls, WAN Circuits, Call manager,
- VoIP Call Manager skills – Cisco, Nortel, Avaya - Call Forwarding, Caller ID’s/CNAMs, Hunt Groups, Conferencing features, Time of day routing, Call groups, Call monitoring, audio and/or application-related issues, account issues.
Professional Skills:-
- Excellent communication skills (verbal & written, technical & interpersonal)
- Excellent telephone manner
- Excellent problem solving skills
- Highly skilled in the use of PC systems and applications
- Resourcefulness and flexibility, 24X7 working environment. Predominantly US Business hours
- Ability to work well in a team
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore, Karnataka, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
About Company
AT&T is a telecommunications giant providing wireless communication, broadband internet, and digital television services. The company is also involved in the media and entertainment sectors through properties like HBO and WarnerMedia, and is investing in next-gen technologies like 5G.
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