Sr.Operation manager & HR

Senior Operations Manager & HR

Operations & Human Resources

Managing Director / Founder / CEO

Lucknow

Minimum 25 years in leadership role handling Operations + HR)

The Senior Operations Manager & HR will be responsible for end-to-end operational excellence along with strategic and hands-on HR management . This role demands strong leadership, process orientation, people management, and the ability to scale teams, systems, and culture in a growing organization.

• Oversee daily business operations ensuring smooth workflow across departments
• Design, implement, and improve SOPs, processes, and internal systems
• Monitor project timelines, delivery schedules, and operational KPIs
• Coordinate with department heads to ensure cross-functional alignment
• Identify operational gaps and drive cost efficiency & productivity improvements
• Manage vendor coordination, outsourcing partners, and operational contracts
• Ensure compliance with internal policies and quality benchmarks
• Support leadership in business planning, expansion, and scaling operations

• Lead end-to-end HR operations (Recruitment, Onboarding, Payroll coordination, Exit management)
• Develop and implement HR policies, manuals, and employee handbooks
• Manage recruitment strategy : sourcing, interviewing, hiring for multiple roles
• Oversee performance management systems (KRA/KPI setting, appraisals)
• Drive employee engagement, culture building, and retention initiatives
• Handle employee grievances, discipline, and conflict resolution
• Ensure compliance with labour laws, statutory requirements, and HR audits
• Plan training & development programs to upskill teams
• Act as a bridge between management and employees

• Act as a core leadership team member contributing to business decisions
• Align HR and operations with company vision, values, and growth plans
• Support founders in organizational structuring and manpower planning
• Lead change management during expansion or restructuring phases

• Strong leadership & people management skills
• Excellent communication (verbal & written)
• Deep understanding of HR policies, labour laws, and compliance
• Operational excellence mindset with problem-solving ability
• Experience in process design, SOP creation, and scaling teams
• Ability to handle pressure, multitask, and take ownership
• Proficiency in MS Excel, HR software, reporting dashboards
• High emotional intelligence and conflict-handling skills

• MBA / PGDM in HR, Operations, or Business Management
• Experience in agency, manufacturing, FMCG, real estate, or service-based organizations preferred
• Experience working closely with founders/MDs is a plus

• Operational efficiency & delivery timelines
• Employee retention & engagement scores
• Recruitment turnaround time
• Compliance & policy adherence
• Process improvement & cost optimization results

• Competitive salary (as per experience)
• Performance-linked incentives
• Leadership growth opportunity
• Long-term role with strategic importance