SRE - Support Engineer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Take your Oracle EBS expertise to new heights! We're looking for a skilled professional to ensure top-notch performance and provide outstanding support for Oracle EBS Finance and Supply Chain modules. If you're passionate about innovation, problem-solving, and collaborating in a fast-paced environment, this is your opportunity to shine.
 

How You Will Contribute:

• Resolve incidents and troubleshoot issues across OM, Inventory, Procurement, and Finance modules.
• Monitor and manage concurrent job failures, ensuring timely recoveries.
• Develop and deploy fixes utilizing PL/SQL, Oracle Reports, XML Publisher, and Workflows.
• Collaborate with business and IT teams to drive ticket resolutions and implement enhancements.
• Support UAT and transition new projects into steady-state operations.

The Must-Haves:

• Bachelor’s degree in IT, Engineering, or related field.
• 8–15 years of experience in Oracle EBS R12 (preferably R12.2.4+) support and development.
• Advanced skills in PL/SQL, Oracle Reports, XML Publisher, and Workflows.
• Strong knowledge of O2S, P2P, A2R cycles and SCM modules (OM, Inventory, Procurement, BOM, Shipping).
• Familiarity with logistics systems such as OTM, GTM, and 3PL.

The Assets:

• Outstanding problem-solving and troubleshooting capabilities.
• Proven track record of working collaboratively with cross-functional teams.
• Experience driving process improvements and system enhancements.
  #LI-MP1

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.