Job Summary
We are seeking a highly skilled Sr. Developer with 5 to 9 years of experience to join our team. The ideal candidate will have strong technical expertise in CX-Program Management and a good understanding of data governance. This hybrid role requires working in a day shift with no travel required. The candidate will play a crucial role in developing and managing customer experience programs ensuring data governance and contributing to the overall success of our projects.
Responsibilities
Develop and manage customer experience programs to enhance user satisfaction and engagement.Oversee the implementation of CX strategies and ensure alignment with business objectives.Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.Provide technical expertise in CX-Program Management to drive project success.Ensure data governance policies are adhered to and maintain data integrity.Conduct regular assessments and audits to ensure compliance with data governance standards.Lead the development of innovative solutions to improve customer experience and streamline processes.Monitor and analyze program performance providing insights and recommendations for improvement.Troubleshoot and resolve technical issues related to CX programs and data governance.Mentor and guide junior developers fostering a collaborative and productive work environment.Stay updated with industry trends and best practices in CX-Program Management and data governance.Contribute to the continuous improvement of development processes and methodologies.Communicate effectively with stakeholders providing regular updates on project progress and outcomes.
Qualifications
Possess a minimum of 5 years of experience in CX-Program Management.Demonstrate strong technical skills in developing and managing customer experience programs.Have a good understanding of data governance principles and practices.Exhibit excellent problem-solving and troubleshooting abilities.Show proficiency in collaborating with cross-functional teams and stakeholders.Display strong communication and interpersonal skills.Be capable of mentoring and guiding junior developers.Stay updated with the latest industry trends and best practices.Demonstrate a proactive approach to continuous improvement.Have experience in conducting assessments and audits for data governance compliance.Show the ability to analyze program performance and provide actionable insights.Be proficient in developing innovative solutions to enhance customer experience.Exhibit strong organizational and time management skills.