Sr. Product Support Engineer (TCF)

Job Title:

Job Description

• Design, develop, support and automate applications, modules and tasks using Java/J2EE and related Technologies
• Provide technical leadership to small development teams working on Java and web applications
• Provide hands-on technical leadership to the Support and development team by jumping into the coding mode when needed by team.
• Understand business requirements and transform non-technical, business requirements into technical requirements 
• Break down program specifications into its simplest elements and translate this logic into a programming language.
• Prepare effort/cost estimates/plans which consistently demonstrate minimum deviation from plan.
• Provide technical designs and solutions and supporting documentation to business/customer problems
• Accountable and responsible for meeting project timelines 
• Work with minimum guidance from senior leaders, and collaborate with internal team members, shared services teams (e.g., Server team, Network, etc.) as well as external stakeholders as needed throughout each project’s lifecycle
• Independently perform all necessary end-to-end setup (software and middleware) on development, testing Support & production environments.
• Proactively identify bottlenecks and bugs, and devise solutions to mitigate and resolve these issues
• Develop and maintain code quality, organization, and automatization
• Proactively contribute to and shape quality deliverables, particularly during the design phase
• Carry out code reviews to ensure quality deliverables from Application support
• Practice and encourage knowledge sharing with a focus on establishing best practices 
• Ready to work in flexible time zone as per client requirement(s).
• Support AI Application and Deployment on Production.

• Bachelor’s Degree in Computer Science required; Master’s degree preferred.
• 10+ years of enterprise application development & Support experience in various development roles and technologies with at least 6 years’ experience with Java/J2EE Technologies.
• Minimum 3 years’ experience in leading small agile/scrum development teams.
• Strong development experience in Restful Web Services using Spring or Jersey Frameworks
• Strong development experience using any ORM (JPA/Hibernate)
• Knowledge on MERN stack with SQL Server
• Knowledge on Cloud hosting.
• Prior web development experience using HTML5, CSS and AJAX/JQuery and AngularJS/DOJO preferred.
• Demonstrable working knowledge of CI/Build tools like Maven, Ant and Jenkins
• Strong knowledge of Test Driven Development
• Solid foundation and experience in agile development methodology
• Exposure to any unit test framework like Junit/Test NG and Mocking frameworks (e.g. Mockito)
• Knowledge of design pattern, which includes java, j2ee design pattern. 
• Familiarity with mainstream application servers like WebSphere 8.0, Apache Tomcat.
• Working knowledge of UNIX commands and scripting.
• Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, Microsoft LUIS will be preferred
• Proven experience in SQL and Database programming.
• Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organizations with regards to all aspects of a project solution with managers, client and project team.
• Strong interpersonal abilities to collaborate across teams 
• Can think creatively and provide innovative designs and solutions to problems.
• Experience/knowledge of entire software lifecycle process/SDLC.
• Experience developing and deploying solutions/applications across various environments (on premises and cloud (AWS, Azure, Amazon, etc.). 
• Experience in contact center domain and multi channel customer engagement platforms like Genesys, eGain, Avaya) preferred

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