Sr. Product Manager, Returns, Worldwide Returns and Recommerce
Amazon
5 - 10 years
Hyderabad
Posted: 11/19/2024
Job Description
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment.
We are an agile and inclusive organization that constantly innovates to create long
- term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes.
You will be a leader, a builder, and an owner, collaborating cross
- functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer
- centric company and in WW R&R, the Earth is our customer too.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.
Returns Policy Governance(RPG) is an initiative of WW R&R that is dedicated removing friction in customer's pre
- & post
- purchase journey with simple & consistent returns policy through contextual communication at multiple touch points.
Besides, we endeavor to build a strong enforcement function to preserve CX, mitigate risk & avoid policy abuse.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience.
Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
In this role, you will:
Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust
Develop worldwide features with huge customer
- facing and financial impact
Work with technology, customer service, returns operations, retail etc.
to develop a comprehensive solution to enforce returns policy and preserve CX.
Joining this team gives you the opportunity to build customer trust through an effective returns experience.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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