Sr. Process / Technical Lead

Job Description

Role Overview

As a Team Lead for Palo Alto’s Extended Security Intelligence and Automation Management (XSIAM) platform, you will lead a team of security analysts and automation engineers in delivering advanced threat detection, response automation, and SOC transformation services. This role is pivotal in managing multi-tenant XSIAM environments, driving operational excellence, and ensuring client satisfaction across managed security services.

Key Responsibilities

• Lead the deployment, configuration, and optimization of Palo Alto XSIAM across co-managed and fully managed MSSP environments 
• Manage multi-tenant orchestration using XSOAR and SAC (Security Automation Center), ensuring governance and customization at both service and customer layers 
• Drive SOC transformation initiatives by integrating XSIAM with existing SIEM/SOAR ecosystems and automating Tier-1 workflows 
• Collaborate with MSSP Centers of Excellence to align automation strategies with client-specific security architectures 
• Conduct regular client reviews, manage escalations, and ensure SLA adherence and RCA documentation 
• Mentor and manage a team of analysts, ensuring continuous upskilling in XSIAM and related technologies.
• Contribute to the development of reusable playbooks, integration modules, and knowledge assets for the XSIAM platform.

Required Skills & Experience

• 6+ years of experience in cybersecurity operations, with at least 2 years in a leadership role.
• Hands-on expertise in Palo Alto XSIAM and XSOAR platforms, including tenant management and orchestration