Sr. Manager - Programmatic & Display

Job Description:

• 12+ years of experience in delivery management for Programmatic & Display accounts
• Manage a portfolio of client accounts and will be responsible for overall team operation
• Act as the first point of contact for client questions and requests will be responsible for ensuring all client SLAs are consistently met by the team
• Effective team management capabilities
• Pro-active leadership that encourages teams to perform to the best of their ability
• Manage client relationships. Deliver superior customer service and ensure organic business growth.
• Build and maintain relationships with clients often through regular calls and meetings
• Communicate to other departments in the organization to facilitate client requests
• Identify new client relationships and assist in pitches to potential new clients
• Give presentations about their organization’s products or services
• Conceptualize strategies and pro-actively provide ideas - act as a technical consulting partner to the business
• Assist clients in their effort to maximize revenue through yield analysis and optimization.
• Effectively manage the budget while optimizing the same towards optimal delivery.
• Manage a team of account executives and arrange training for them wherever necessary
• Generate accurate reports on the status of existing accounts and new business
• Drive HBR, QBR, MBR, etc., with the client.
• Work with the Head of Department in terms of resource management.
• Actively participate in hiring new people for the organization.
• Be responsible for the performance management system of the team members under their purview.

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