Sr. FinOps Analyst - AR, India Advertising Collection
Amazon
0 - 3 years
Hyderabad
Posted: 2/5/2025
Job Description
As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets.
A successful individual will be self
- motivated—someone who can recognize how processes can improve and effectively implement positive changes.
The candidate must also be able to build strong cross
- functional relationships and demonstrate exceptional organizational skills and attention to detail.
You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collection's analyst with at least 3+ years F&A experience in a large customer
- oriented corporate environment, for our Advertising business line.
Key job responsibilities
This role will require for the successful candidate to:
- Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure
- to
- pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer
- oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
Basic Qualifications
- Bachelor's degree in accounting and commerce (B.
Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
Preferred Qualifications
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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