Job Summary
Responsible for Manhattan Active WMS support. Configuration setup in Manhattan Active Application. Incident and Problem Management. Root Cause Analysis. Proactive Application Monitoring & Maintenance. Support Product patches and fixes with testing and deployment. Participate in Customer Stakeholders meeting & discussion. Liaise with product vendors other support team and third part support for issue resolution. Monitor and maintain Onsite offshore coordination.
Responsibilities
Responsible for Manhattan Active WMS support. Configuration setup in Manhattan Active Application. Incident and Problem Management. Root Cause Analysis. Proactive Application Monitoring & Maintenance. Support Product patches and fixes with testing and deployment. Participate in Customer Stakeholders meeting & discussion. Liaise with product vendors other support team and third part support for issue resolution. Monitor and maintain Onsite offshore coordination. Ensure high service delivery performance.