Job Summary
We are seeking a highly skilled Sr. Consultant with 11 to 15 years of experience in SAP CRM - Service SAP CRM - Marketing and SAP CRM - Interaction Center. The ideal candidate will have a strong technical background and the ability to work in a hybrid model. This role does not require travel and operates during the day shift.
Responsibilities
Lead the implementation and customization of SAP CRM solutions to meet client requirements.Oversee the integration of SAP CRMService Marketing and Interaction Center modules.Provide expert guidance on best practices for SAP CRM configurations and customizations.Collaborate with cross-functional teams to ensure seamless integration of SAP CRM with other enterprise systems.Conduct thorough testing and validation of SAP CRM solutions to ensure optimal performance.Develop and deliver training programs for end-users to maximize the adoption of SAP CRM solutions.Monitor and troubleshoot SAP CRM issues providing timely resolutions to minimize downtime.Analyze client business processes and recommend improvements to enhance efficiency and effectiveness.Prepare detailed documentation of SAP CRM configurations customizations and processes.Stay updated with the latest SAP CRM trends and technologies to provide innovative solutions.Support the sales team in pre-sales activities by providing technical expertise and solution demonstrations.Ensure compliance with industry standards and regulations in all SAP CRM implementations.Drive continuous improvement initiatives to enhance the quality and efficiency of SAP CRM services.
Qualifications
Possess extensive experience in SAP CRMService SAP CRMMarketing and SAP CRMInteraction Center.Have a strong understanding of indexing and agent set-up within the SAP CRM domain.Demonstrate excellent problem-solving skills and the ability to troubleshoot complex issues.Exhibit strong communication and interpersonal skills to collaborate effectively with clients and team members.Show proficiency in developing and delivering training programs for end-users.Display a keen attention to detail and the ability to prepare comprehensive documentation.Stay abreast of the latest trends and advancements in SAP CRM technologies.Have a proven track record of successfully leading SAP CRM implementations and customizations.Demonstrate the ability to work independently and manage multiple projects simultaneously.Possess strong analytical skills to assess client business processes and recommend improvements.Show commitment to continuous improvement and delivering high-quality SAP CRM services.Exhibit a customer-centric approach and a strong focus on client satisfaction.Have experience in supporting pre-sales activities and providing technical expertise to the sales team.
Certifications Required
SAP Certified Application Associate - CRM SAP Certified Technology Associate - System Administration
