Job Duties / Responsibilities:
· Monitor health of Blue Yonder TM, TP, Freight Auction, Approval Chain applications and take appropriate actions when needed. (CPU, Memory, Scheduled Tasks, etc.)
· Plan for and implement TM/TP/FA Patch/Hot Fix/Upgrades based on the latest BY Releases.
· Resolve server & application security vulnerabilities detected within BY TMS Servers.
· Open and manage cases with Blue Yonder.
· Manage Firewall Rules
· Work with multiple organizations across Caterpillar to resolve incidents and implement global changes
· Recognize and troubleshoot moderate/complex technical problems within IT service agreement levels
· Communicate with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates.
· Measure, control and improve service offerings, standard work & operational processes.
· Develop and maintain deep technical and business knowledge of the domain
· Participate in root-cause analysis of technical incidents.
· Work on multiple problems or projects simultaneously
· Self-starter with demonstrated ability to take initiative in a fast-paced environment
Basic Qualifications:
· Bachelor’s Degree in Computer Science (IT), Information Systems, or related field.
· 5 Years of progressive IT experience in application development & support
Technical & Functional skills:
· Experience & Technical knowledge of Blue Yonder Transportation Management Solution
· Experience troubleshooting technologically challenging BY TMS/FA/APPROVAL Chain issues. Able to use advanced debugging techniques including analysis of tracing, and performance tuning and monitoring
· Experience in one or more relational databases such as Oracle, MYSQL.
· Good knowledge or experience in Infrastructure support activities
· Good knowledge on SQL queries.
· Good development and debugging experience in Blue yonder TMS product ecosystem. Experience of ABPP programming.
Job Summary
The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD as within all of Caterpillar our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts Integrated Logistics segment Procurement and the design and manufacture .
Responsibilities
Monitor health of Blue Yonder TM TP Freight Auction Approval Chain applications and take appropriate actions when needed. (CPU Memory Scheduled Tasks etc.)
Plan for and implement TM/TP/FA Patch/Hot Fix/Upgrades based on the latest BY Releases.
Resolve server & application security vulnerabilities detected within BY TMS Servers.
Open and manage cases with Blue Yonder.
Manage Firewall Rules
Work with multiple organizations across Caterpillar to resolve incidents and implement global changes
Recognize and troubleshoot moderate/complex technical problems within IT service agreement levels
Communicate with cross-functional teams primarily at the individual contributor level to provide problem resolution updates.
Measure control and improve service offerings standard work & operational processes.
Develop and maintain deep technical and business knowledge of the domain
Participate in root-cause analysis of technical incidents.
Work on multiple problems or projects simultaneously
Self-starter with demonstrated ability to take initiative in a fast-paced environment
Bachelors Degree in Computer Science (IT) Information Systems or related field.
Experience & Technical knowledge of Blue Yonder Transportation Management Solution
Experience troubleshooting technologically challenging BY TMS/FA/APPROVAL Chain issues. Able to use advanced debugging techniques including analysis of tracing and performance tuning and monitoring
Experience in one or more relational databases such as Oracle MYSQL.
Good knowledge or experience in Infrastructure support activities
Good knowledge on SQL queries.
Good development and debugging experience in Blue yonder TMS product ecosystem. Experience of ABPP programming.
Top candidate might also have
Knowledge of common data structure formats like XML JSON EDI etc.
Knowledge of Service Oriented Architectures (SOA) and messaging concepts
Knowledge in SOAP WSDL webservices
Knowledge of CI/CD tools such as Jenkins GoCD Azure Devops etc.
The candidate must be very strong in communication skills both written and verbal. Should be dedicated and have good attitude towards work self-motivated and willing to take ownership for own & team deliverables. Should be able to work independently on assigned tasks. Flexible to lead own system initiative for development support and life cycle maintenance.