Sr. Associate - Projects

Cognizant

0 - 3 years

Chennai

Posted: 26/02/2025

Job Description



Job Summary

The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service Customer Service Hub Knowledge Management Self Service Portal Reports & Dashboards using Power BI/SSRS Power Automate and Power Apps.

The selected candidate will work as part of the development team and report to the project manager and technical lead

Proficient with developing deploying customizing and integrating Dynamics 365 Customer Service

Proficiency in designing developing and implementing busin


Responsibilities

Extending the Model Driven App to incorporate the additional features and enhancements as per business requirements.

Business Process Flow enhancements to accommodate changing workflow requirements.

Coordinate with the mobile approval team on business process flow and file attachments integration and to incorporate the changes to the approval process.

Integration of FA tool with other relevant internal systems on cloud/on-prem

Any additional requirements or enhancements requested by the business.

Provide troubleshooting/technical support

Actively participate in design and analysis sessions to ensure sound team decision-making

Support system and user acceptance testing activities including issue resolution

Complete technical documentation to ensure system is fully documented

Share best practices and lessons learnt from past implementation efforts

Basic configuration and setup for the new/existing Service desk/Business unit

Customizable configuration using form editor business rules workflows PowerApps and Power Automate

Enhanced customizations using Plugins Custom Workflows jQuery JavaScript XRM controls UCI framework

Creating dashboards and reports using standard OOB feature or Power BI

Building Custom Application using PowerApps

Configuring queues and routing rules like skill content area agent availability for auto triaging

Building multiple channel capabilities like Email Web portal etc.

Building Self Service/Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries

Building Integrations with ESB Service Flat files and other internal applications

Perform unit testing and support integration testing and fix defects and issues in a timely manner.

Support and maintain the production environment fix issues raised by the business users

Testing should cover Test cases for Regression Testing Performance Testing and Load Testing

Support and maintain the production

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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