Job Summary
We are seeking an experienced Infra. Technology Specialist with 4 to 8 years of experience to join our team. The ideal candidate will have expertise in ServiceNow ITSM Desktop Management - SCCM Desktop Support - Remote and SCCM administration. This role is hybrid and requires day shift work. No travel is required.
Responsibilities
Lead the implementation and administration of ServiceNow ITSM to ensure efficient IT service management.Oversee the configuration and management of SCCM for desktop management and software deployment.Provide remote desktop support to resolve technical issues and ensure smooth operations.Manage SCCM administration tasks including software updates patch management and system maintenance.Collaborate with IT teams to develop and implement desktop management strategies.Ensure compliance with company policies and industry standards in all IT operations.Monitor system performance and troubleshoot issues to maintain optimal functionality.Develop and maintain documentation for IT processes and procedures.Train and support end-users on IT systems and tools.Participate in IT projects and contribute to the development of new solutions.Provide technical expertise and guidance to junior team members.Ensure timely resolution of IT incidents and service requests.Contribute to continuous improvement initiatives to enhance IT service delivery.
Qualifications
Possess strong technical skills in ServiceNow ITSM demonstrating the ability to manage IT services effectively.Have extensive experience in Desktop ManagementSCCM showcasing the ability to deploy and manage software efficiently.Demonstrate proficiency in providing remote desktop support ensuring quick resolution of technical issues.Exhibit expertise in SCCM administration including software updates and patch management.Show a solid understanding of IT policies and industry standards ensuring compliance in all operations.Have excellent problem-solving skills enabling effective troubleshooting and system maintenance.Possess strong communication skills facilitating effective collaboration with IT teams and end-users.Demonstrate the ability to develop and maintain comprehensive IT documentation.Show experience in training and supporting end-users on IT systems and tools.Have a track record of contributing to IT projects and developing new solutions.Exhibit the ability to provide technical guidance to junior team members.Demonstrate a commitment to continuous improvement in IT service delivery.Possess a proactive approach to managing IT incidents and service requests.
Certifications Required
ServiceNow Certified System Administrator Microsoft Certified: Modern Desktop Administrator Associate