Job Summary
We are seeking an Infra. Technology Specialist with 6 to 10 years of experience in Core Cisco Voice Engg at L3 - Subject Matter Expert level.Relevant experience should be 9 plus years Strong Troubleshooting knowledge in Cisco Unified Border Element - CUBE and Voice Gateway-Analog Gateways. Should be Good with SIP call Log Analysis . Hands on experience in CUCM and CUCM-Session Manager Edition - SME CUC Expressway 14 X and higher version. Hands on experience in troubleshooting ISDN-PRI SPI
Responsibilities
Skillset Required
Looking for a Core Cisco Voice Engg at L3 - Subject Matter Expert level.
Relevant experience should be 9 plus years
Strong Troubleshooting knowledge in Cisco Unified Border Element - CUBE and Voice Gateway-Analog Gateways
Should be Good with SIP call Log Analysis
Hands on experience in CUCM and CUCM-Session Manager Edition - SME CUC Expressway 14 X and higher version
Hands on experience in troubleshooting ISDN-PRI SPI Trunk Dial plan analysis route-Translation pattern
Ability to resolve P1 and P2 issues at very short span of time
Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage.
Responsibility
Escalation point of contact
Working on Priority tickets and resolving it within a very short span of time
Ability to handle Major Incident Management call for Priority tickets
Conducting training to upskill L1 and L2 Cisco voice engg.
Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly
work mode
24 cross 7 Support
Hybrid work option - 3 days RTO and 2 Days WFH per Week.
Primary - Location Bangalore
Secondary- Location Pune
Rotational Shift - Flexible to work in night shift on Rotational basis.
Certifications Required
Cisco Certified Network Professional (CCNP) Voice Voice Gateway