Job Summary
We are seeking an experienced Infra Dev Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in ServiceNow Predictive Intel and ServiceNow ITSM. This role involves working in a hybrid model with day shifts and does not require travel. The candidate will play a crucial role in enhancing our IT infrastructure and ensuring seamless service delivery.
Responsibilities
Lead the development and implementation of ServiceNow Predictive Intel solutions to enhance IT service management.Oversee the integration of ServiceNow ITSM modules to streamline workflows and improve efficiency.Provide technical expertise in configuring and customizing ServiceNow applications to meet business requirements.Collaborate with cross-functional teams to identify and resolve technical issues in a timely manner.Ensure the stability and performance of the ServiceNow platform through regular monitoring and maintenance.Develop and maintain documentation for ServiceNow configurations customizations and processes.Conduct training sessions for end-users to ensure effective utilization of ServiceNow features.Participate in the design and implementation of IT infrastructure projects to support business objectives.Analyze system performance data to identify areas for improvement and implement necessary changes.Support the development of automation scripts to enhance operational efficiency and reduce manual tasks.Provide technical support and troubleshooting for ServiceNow-related issues.Stay updated with the latest ServiceNow features and best practices to ensure optimal use of the platform.Collaborate with vendors and third-party service providers to ensure seamless integration and support.
Qualifications
Possess strong expertise in ServiceNow Predictive Intel and ServiceNow ITSM.Demonstrate proficiency in configuring and customizing ServiceNow applications.Have experience in integrating ServiceNow with other IT systems and tools.Show ability to analyze and resolve technical issues effectively.Exhibit excellent communication and collaboration skills.Have a strong understanding of IT infrastructure and service management principles.Display a proactive approach to learning and implementing new technologies.
Certifications Required
ServiceNow Certified Implementation Specialist ITIL Foundation Certification
