Job Summary
We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Change LifeCycle Management Incident Management End User Tools such as Nexthink Service Desk Service Now Windows Networking and Remote Desktop Support. Experience in the Airlines domain is mandatory. This is a hybrid work model with day shifts and no travel required.
Responsibilities
Lead the implementation and management of Change LifeCycle Management processes to ensure smooth transitions and minimal disruptions.Oversee Incident Management to promptly address and resolve technical issues ensuring minimal impact on operations.Provide expertise in End User Tools like Nexthink to monitor and enhance user experience and system performance.Manage the Service Desk operations to ensure timely and effective support for all technical issues.Utilize Service Now for efficient tracking management and resolution of service requests and incidents.Administer Windows environments to ensure optimal performance security and reliability.Oversee Networking operations to maintain robust and secure network infrastructure.Provide Remote Desktop Support to resolve user issues efficiently and effectively.Collaborate with cross-functional teams to ensure seamless integration and operation of IT systems.Develop and implement best practices for IT service management to enhance service delivery and user satisfaction.Conduct regular system audits and assessments to identify and mitigate potential risks.Provide training and support to end-users to enhance their technical proficiency and productivity.Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
Qualifications
Possess a strong background in Change LifeCycle Management with proven experience in managing transitions.Demonstrate expertise in Incident Management with a focus on quick resolution and minimal impact.Have hands-on experience with End User Tools such as Nexthink for monitoring and enhancing user experience.Show proficiency in managing Service Desk operations to ensure effective technical support.Be skilled in using Service Now for tracking and managing service requests and incidents.Have extensive experience in administering Windows environments for optimal performance and security.Demonstrate strong knowledge of Networking to maintain a secure and robust network infrastructure.Be proficient in providing Remote Desktop Support to resolve user issues efficiently.Have a solid understanding of the Airlines domain and its specific IT requirements.Exhibit strong problem-solving skills and the ability to work under pressure.Possess excellent communication skills to effectively interact with users and cross-functional teams.Show a commitment to continuous learning and staying updated with the latest industry trends and technologies.