Sr Technical Product Engineer I [T500-21287]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

PRIMARY FUNCTIONS (RESPONSIBILITIES):

• Collaborate with all stakeholders, clearly articulate the problem statement, and employ various elicitation techniques to define clear, complete, accurate and traceable requirements.
• Anticipate future requirements and develop business cases for proposed system enhancements that will maximize the product value.
• Create and maintain artifacts like PRD, Use case diagrams, Process flow
• diagrams etc. that are critical for product delivery.
• Communicate with precision, engaging team and stakeholders

WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelors degree in computer science, Engineering, or a related field
• 3-6 years of professional business analyst experience in the Airline, Travel and Hospitality or related domains.
• Deep understanding of e-commerce systems and associated Business processes like Payments, Refunds, Cancellations etc.
• Hands-on experience with tools like Postman, SoapUI and database browsers.
• Experience in Agile software development methodologies-Jira, Version1 for Backlog management.
• Hands on experience in Diagramming tools like- Microsoft Visio , Draw.io etc.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Experience with B2B Sales and Support, Contracting and Incentive, and Web Portal applications.
• Airline, or Transportation industry experience