Sr Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

About Us:
  Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communitie

NetApp Storage Job Description:
Responsibilities:
•    Provide L3-level support for NetApp CDOT in a NAS environment, ensuring high availability and performance.
•    Demonstrate in-depth expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup and storage efficiency implementation.
•    Manage and troubleshoot SMB/CIFS shares, NFS exports and dual protocol shares, ensuring seamless data access and performance.
•    Perform performance analysis, troubleshooting and root cause analysis (RCA)using tools like NetApp Active IQ Manager, OCUM and OnCommand System Manager.
•    Plan and execute patch/microcode upgrades and data migration from other storage arrays to NetApp C Mode, following ITIL Change Management
•    Lead Problem Management activities, including identifying, diagnosing and resolving complex storage issues.
•    Configure and manage Cluster Aggregates, Volumes, Qtrees, Snapshots and SVMs, adhering to industry best practices.
•    Perform capacity planning like monitor storage usage, forecast future needs, and implement strategies for optimal storage utilization
•    Collaborate with vendors and cross-functional teams to resolve complex technical issues and ensure smooth operations.
•    Perform migration task and ability to work on migration / planning of storage from old new hardware
•    Mentor BAU support teams, contribute as individual contributors and translate business requirements into scalable technology solutions.
•    DR configuration and implementation.
Skills:
•    Deep knowledge of NetApp ONTAP: Thorough understanding of ONTAP functionality, configuration, and troubleshooting techniques. 
•    Experience with SAN/NAS: Familiarity with storage area networks (SAN) and network-attached storage (NAS) technologies. 
•    Troubleshooting expertise: Ability to diagnose and resolve complex storage issues. 
•    Strong communication skills: Ability to communicate technical information clearly and concisely. 
•    Networking knowledge: Understanding of networking protocols and concepts. 
•    Relevant certifications: NetApp certifications (e.g., NetApp Certified Administrator) are often preferred.