Sr Technical Lead-App Development
Birlasoft
10 - 15 years
Pune
Posted: 02/07/2025
Job Description
Area(s) of responsibility
Skills: ServiceNow Technical Developer
Experience: 10-15 Years
Job Location: All BSL Locations
Technical / Professional Experience Requirement: 8 years
• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.
• Specialization in designing solutions on ServiceNow platform basis the customer need.
• Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions.
• Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.
• Experience in ITSM, HRSD and Portal development and design.
• Experience in tracking work items and reporting the progress to different stakeholders.
• Experience in handling escalations from within the team as well as project stakeholders.
• Know how to conduct requirement gathering for ServiceNow implementation.
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User Trainings.
• Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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