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Sr Tech Ops Engineer - India

CME Group

2 - 5 years

Bengaluru

Posted: 16/04/2025

Job Description

The Sr Tech Ops Engineer monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates systems & application issues in these environments; escalates in a timely manner following guidelines developed within the dept to appropriate next level of support; accurately reports incidents to mgmt & records incidents & requests handled by alerting tools or by customer (internal or external). Principal Accountabilities: • Continues learning application functionality and recovery procedures. • Documents timeline of events for incident reporting and post mortem. • Ensures all support parties are engaged on issue. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis. • Executes escalation protocol per application area. • Executes recovery procedures. • Moves into crisis management by utilizing virtual room using escalation tools and documented procedures. Participates in developing all necessary documentation, ensuring ECCs, timelines are submitted. Utilizes phone etiquette to efficiently guide and control incident escalation. • Reviews multiple systems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application. • Utilizes monitoring systems to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner.

CME Group : Where Futures are Made

CME Group is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone’s perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. 

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.

About Company

As the world’s leading derivatives marketplace, CME Group is where the world comes to manage risk. We enable clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data – empowering market participants worldwide to efficiently manage risk and capture opportunities. CME Group exchanges offer the widest range of global benchmark products across all major asset classes based on interest rates, equity indexes foreign exchange energy agricultural products and metals. We meet uncertainty and volatility with confidence and clarity, across the trading lifecycle and around the world.

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