Sr. Team Member – End User Support

Minimum 8 years of experience in IT endpoint management and infrastructure support .

Technical Expertise:

• Proven experience managing 3,000+ endpoints across multiple locations.
• Strong knowledge of endpoint security, patch management, and asset lifecycle management.
• Hands-on experience with tools such as Microsoft Intune, SCCM, Desktop Central, Service Desk, or similar endpoint management solutions.
• Exposure to network and server coordination for seamless endpoint integration.

Operational Scope:

• Experience managing 100+ branches and supporting an employee base of 6,000+ users.
• Ability to ensure compliance, standardization, and performance monitoring across all endpoints.

Leadership & Management:

• Proven ability to lead a team of 5 or more members, handling task allocation, performance tracking, and timely project delivery.
• Strong communication, coordination, decision-making, and stakeholder management skills.

Preferred Qualifications:

• ITIL certification or equivalent process knowledge.
• Experience in vendor management and project rollout coordination.