Sr Support Engineer II - Warehouse Management and PLSQL

• Povide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
• Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
• Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
• Lead the team in day-to day operation by helping team members to achieve their goals.
• Handling customer escalations and working towards betterment of customer service.
• Demonstrates high technical expertise as required to support concerned solution, for e.g.,
       - DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
       - Code debugging
       - Troubleshooting Mobile application issues
• Product and Domain:
       - Develops good knowledge of product features and functionalities 
       - Possesses good knowledge of relevant industry domain and business processes of the customers 
       - Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
       - Proactively gains knowledge of new features and functionalities in next release
• Guides/assists team members to resolve medium complexity issues.
• Collaborates with TAM and supports consumption/adoption improvement plans.
• Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
• Communicates (verbal and written) effectively with customers and BY stakeholders, pro-actively guides team members to communicate and influence customer positively.
• Collaborates relentlessly, passionately and respectfully with various BY teams and partners, provides guidance on collaboration challenges.
• Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What we are looking for:

• 5+ years of experience in Application Support with bachelor’s degree.
• Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
• Strong analysis skill in PL/SQL or Pro*C
• Demonstrable experience in analysing code and supporting of enterprise applications
• RDBMS concepts, SQL
• Good to have Java, Unix Shell Scripting knowledge.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.