Sr Specialist Software Engineering - ServiceNow Developer
AT&T
5 - 10 years
Bengaluru
Posted: 23/09/2025
Job Description
Job Description:
We are seeking a skilled and motivated ServiceNow Application Developer to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T’s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards.
- Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture.
- Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem.
- Participate in platform onboarding, scoped app development, and data ingestion processes.
- Maintain documentation and contribute to knowledge base articles and onboarding guides.
- 3+ years of experience developing on the ServiceNow platform.
- Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules.
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
- Experience with AT&T’s ServiceNow architecture or similar enterprise-scale implementations is a plus.
- Experience with Agile development methodologies.
- Knowledge of AT&T’s network operations environment and ticketing workflows.
- Ability to work independently and in a team-oriented, collaborative environment.
- Operational Excellence: Our teams are deeply committed to improving operational efficiency through automation, data integrity, and proactive problem-solving
- Purpose-Driven Work: Whether it’s supporting emergency device readiness or transforming change management, our work directly supports mission-critical operations that keep people connected
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
About Company
AT&T is a telecommunications giant providing wireless communication, broadband internet, and digital television services. The company is also involved in the media and entertainment sectors through properties like HBO and WarnerMedia, and is investing in next-gen technologies like 5G.
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