Sr. Software Engineer I - Amazon Connect

Skills: Amazon Web Services

Amazon Connect

Lex Lambda

Cloudwatch

Description - External

Design, develop, and maintain efficient, reusable, and reliable code

Collaborate with cross-functional teams to define, design, and implement new features

Identify and fix bugs, performance bottlenecks, and other issues

Conduct code reviews to ensure adherence to best practices and coding standards

Participate in the entire software development lifecycle, from concept and design to testing and deployment

Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Analyze, investigate and provides explanations and interpretations within area of expertise

Analyze and implement AI based solutions

Qualifications - External

- Undergraduate degree or equivalent experience.

Required Qualifications:

Bachelors degree in Computer Science, Engineering, or equivalent experience

Proven 5+ years of experience problem solving with contact center platforms (primarily voice)

Proven 6+ years of experience with Amazon Connect routing development

Proficiency in git/GitHub version control

Proven excellent technical growth, problem-solving and analytical skills

Ability to work independently as well as collaboratively in a team-oriented environment

Solid communication and interpersonal skills

Solid understanding of Conversational AI use cases and implementations

Solid understanding of CI/CD pipeline design and implementation.

Strong proficiency in AWS services : Amazon Connect, Amazon Lex, Amazon S3, Amazon EC2, AWS Lambda.

Proficiency in scripting languages (Python, Java).

Preferred Qualifications:

Bachelors degree in Computer Science, Engineering, or a related field

Experience with cloud platforms (AWS, Azure, or Google Cloud)

Experience with Agile development methodologies

Proficiency in IT Service Management (ITSM), specifically the Service Level Owner role

Proficiency in CICD tools (GitHub)