Sr Site Reliability Engineer

Senior Site Reliability Engineer

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in offshore India the companys global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing the right thing through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at no as just a challenge to find the next yes.

Shell Recharge Solutions is seeking a Senior Site Reliability Engineer!

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a world class platform SRE team. Shell Recharge Solutions engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools.

This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What youll do:

• Ensure system reliability, uptime, and performance of global platform.
• Apply automation to reduce manual effort, eliminate operational toil, and improve efficiency.
• Design and implement monitoring, alerting, and observability systems to detect and resolve issues proactively.
• Collaborate with development and operations (L1) teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Implement and refine Infrastructure as Code (IaC) and CI/CD pipelines for reliable deployments.
• Enhance disaster recovery and business continuity capabilities to ensure uptime SLAs are met.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Support the release process, ensuring safe and efficient production deployments.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.

What Were Looking For:

Basic Qualifications and skills

• Bachelors degree in Computer Science, Information Technology, or related field.
• 7+ years of experience as a Site Reliability Engineer or in a DevOps/Infrastructure role.
• Hands-on experience with containerization (Docker) and orchestration tools like Kubernetes.
• Proficiency in Linux administration, networking, and system security.
• Familiarity with Infrastructure as Code (IaC) tools and principles.
• Proficiency with scripting languages such as Python, Bash, or PowerShell.
• Experience managing CI/CD pipelines using tools such as Jenkins, GitLab CI/CD, or similar.
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
• Knowledge of incident management and on-call best practices.
• Excellent analytical and problem-solving skills with a proactive mindset.
• Relevant certifications (AWS, Kubernetes, or SRE-related) are a plus

Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collbaration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers and L1 support teams.

What is required to be successful in role:

Global platform experience (B2C preferred), AWS native service experience, Cloud cost optimization and strong exposure to monitoring, alerts with Cloud Arhcitecture knowledge

What We Offer:

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
• Daily ownership of your role in a challenging, high-growth environment.
• A casual work environment and culture that support work life fit, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions performance and rewards bonus program
• Health benefits for employees
• Innovative Paid Time Off Program
• 9/80 Flex Work schedule