Sr. Site Reliability Engineer - Hadoop, API based Applications Support

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Role Summary:

• The Sr. Site Reliability Engineer will manage multiple applications under the Data Marketing Platform (DME). These applications operate across diverse platforms including Java, .Net, and various backend databases. Application operates on Hybrid model Containers and VMs .  The role is critical to ensuring the reliability, availability, and performance of these systems.

Key Responsibilities:

• Handle client requests and issue tickets. Coordinate major releases and hotfixes across Production and DR sites.
• Manage all types of security remediation and exception handling. Share knowledge and cross-train team members to build a scalable resource pool. Automate repetitive manual tasks to improve accuracy and efficiency.
• Identify application gaps and collaborate with Dev and Product teams for long-term fixes.
• Communicate proactively with business, clients, and partners regarding releases and incidents. Implement monitoring solutions for early detection and proactive mitigation.
• Continuously monitor applications and respond swiftly to minimize impact. Provide timely issue notifications and lead restoration efforts.
• Contribute to TLT-level initiatives and pursue continuous learning.
• Ensure high availability and SLA compliance across the platform.
• Support PRE turnover by validating and refining onboarding checklists.
• Reduce alert noise through deep application knowledge and incident analysis.
• Track application growth and manage environment scaling.
• Engage with business and clients to plan changes, releases, and onboarding.
• In an expanded role, act as Associate System Analyst—drive innovation, automation, and strategic decision-making.
• Some of the applications do have batch jobs scheduled either through Windows Scheduler or Control-M , need make sure that the Cyclic and Hourly jobs are working fine as expected.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:-

• Bachelors degree AND 4+ years of relevant work experience
• API & Web: Java, SpringBoot, Apache, .Net, AngularJS, Python, Bash, PowerShell
• Big Data: Kafka, Hadoop, Spark, HBase
• Databases & Caching: Redis, MySQL, MSSQL, DB2, Cassandra, PostgresDB
• Messaging: IBM MQ, AMQ
• Containers & Cloud: Docker, Kubernetes, Containers
• DevOps: Jenkins (CI/CD), GitHub, Bitbucket
• AI Tools: GenAI, MS Copilot
• Batch Operation Tools : Windows Scheduler , Control-M
• Strong expertise in security remediation and exception handling.
• Demonstrated ability to automate and optimize operational tasks.
• Excellent communication and stakeholder engagement skills.
• Proficiency in monitoring and incident response.
• Familiarity with the full technology stack listed above.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.