Sr. Quality Analyst

What you will do

Responsible for ensuring JCI’s Business service meets the established standards of quality including reliability, usability, and performance.

How you will do it

• Assist in the development and execution of strategic programs and initiatives aligned with company goals.

• Coordinate with cross-functional and remote teams to ensure timely delivery of project milestones.

• Track program performance using appropriate tools and techniques; report on progress, risks, and issues.

• Support the preparation of executive-level presentations, dashboards, and reports.

• Conduct research and analysis to support strategic planning and decision-making.

• Help identify process improvement opportunities and contribute to operational efficiency.

• Maintain documentation and ensure knowledge sharing across teams.

• Other associated functions and generation of reports related to the position.

• Coordinate and drive Kaizen & Six Sigma across LOBs.

• Continuously Monitor Project KPI’s to drive Continuous Improvement Initiatives.

• Support in devising procedures and directions for recording and reporting quality data.

• Compile quality control reports, create statistical process control metrics, manage non-conformity reports and recommend continuous improvement activities.

• Implement & Monitor quality control and inspection procedures.

• Manage internal audits and other quality assurance activities

• Support Design & Operations Managers to resolve any customer complaints by identification of root causes

• Assist in Risk Management activities, FMEAs and ensure compliance to standards and regulations 

• Assist in the failure investigation of product complaint and CAPA activities.

What we look for

• Bachelor’s Degree with minimum 3-6 years of experience in the field of Mechanical / Electrical.

• Min. 3 yrs. experience in Quality Management activities.

• Proven experience in driving Quality Training Programs.

• Experience in Product / Process Audits.

• Experience in Six Sigma Tools & Techniques

• Certified Six Sigma Green / Black belt (if available)

• Worked as Internal Auditor or knowledge of same

• Experience in working with problem solving tools like, Fish bone diagram, 8D etc.

• Good oral, written and presentation skills

• Customer focus and service oriented.

• Excellent interpersonal skills and able to develop strong working relationships inside and outside the enterprise.

• Excellent people skills, persuasive and assertive character.

• Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Forms, Visio).

Preferred Qualifications:

• Experience in a corporate strategy environment.

• Understanding of Lean and Problem-Solving tools (e.g., VSM, Kaizen, Root Cause Analysis, Standard Work).