Sr Project Lead-Cloud & Infra Engg

Area(s) of responsibility

• Lead and manage end-to-end service delivery for assigned projects, ensuring timely and quality outcomes.
• Collaborate with clients to understand their requirements and ensure alignment with project objectives.
• Oversee the planning, execution, and monitoring of projects, including resource allocation and risk management.
• Ensure adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Coordinate with cross-functional teams to resolve issues and ensure seamless service delivery.
• Drive process improvements to enhance efficiency and service quality.
• Prepare and present regular project status reports to stakeholders.
• Manage budgets and ensure cost-effective delivery of services.
• Foster strong client relationships to ensure satisfaction and retention.