Sr. Program Manager, ROC WFM, Relay Operations Centre
Amazon
5 - 10 years
Hyderabad
Posted: 06/06/2025
Job Description
Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team (Relay Operations Center) based in HYD which supports the NA and EU ATS.
The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.
The team also supports various other business units such as Global Mile, Amazon Freight, TOM, Fleet etc.
Key job responsibilies as a senior program manager will include
-
• Define, scope and deliver complex, business critical programs end
- to
- end, drive and shape the overall program’s strategy and roadmap.
Secure resources and manage implementation.
• Clearly communicate goals, roles, responsibilities, and desired outcomes.
• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.
Support partner teams to refine processes and increase efficiency in line with program objectives.
• Develop measures to define progress and ultimate success; establish ongoing reporting requirements and KPIs for program.
Implement proposals to improve program services and efficiencies.
Develop change processes associated with program rollout and ongoing support.
• Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.
• Ensure transparency, alignment, and clear communication of improvements and their impacts across ROC stakeholders
• Create regular communication mechanisms on program progress and challenges, and lead prioritization discussions on required adjustments.
• Utilize strong written and oral communication skills to translate technical/data solutions into recommendations for business audiences.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, as well as balance business needs versus constraints.
• Participate in governance meetings and drive actions on the ground necessary to ensure alignment.
• Data Management and Data Analytics with hands
- on experience on MS EXCEL, VBA, SQL and data visualization tools like Tableau, Quick Sight or Power BI.
A day in the life
Monitor the status of the programs supported, check for the head winds and the tail winds that can impact program delivery.
Continuously seek opportunities to improve the PM practice in the organization.
Govern and manage PM framework and continuously iterate it to make it better.
Engage with key stakeholders to understand their needs and find innovative ways to meet their needs and increase the speed of trust.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).