Sr. Product Manager, Returns, Worldwide Returns and Recommerce
Amazon
5 - 10 years
Hyderabad
Posted: 18/07/2025
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Job Description
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment.
We are an agile, inclusive organization that constantly innovates to create long
- term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products
- and the corresponding returns customer experiences.
In WW R&R, you will partner across these teams to improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes.
You will be a leader, a builder, and an owner, collaborating cross
- functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Returns Execution CX is an initiative of WW R&R that is dedicated to ensure Amazon fulfils the refunds or replacements customers chose for a return at the earliest possible; optimize the corresponding policies for the best CX and communicate the same contextually upfront.
Additionally, we strive to build a strong enforcement function to mitigate risk & avoid policy abuse.
In this role, you will:
- Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX
- Develop worldwide features with huge customer
- facing and financial impact
- Work with technology, customer service, returns operations, retail, etc.
to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
We're looking for someone who has a passion for working in a cross
- functional environment, strong communication skills (verbal & written) in addition to proven product management experience.
Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Amazon is Earth’s most customer
- centric company and in WW R&R, the Earth is our customer too.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.
Key job responsibilities
In this role, you will:
- Create vision, product strategy, roadmap, and execution across a suite of return policy products to improve customer trust and CX
- Develop worldwide features with huge customer
- facing and financial impact
- Work with technology, customer service, returns operations, retail, etc.
to develop a comprehensive solution to enforce and implement returns policy and preserve CX.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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