Job Summary
We are seeking a Sr Process Exec - Tech Support with 4 to 6 years of experience to join our team. The ideal candidate will have strong technical skills in speaking English and domain experience in Online and Hi-Tech industries. This is a work from office position with day shifts and no travel required. The candidate will play a crucial role in providing technical support and ensuring smooth operations.
Responsibilities
Provide technical support to clients and resolve issues related to Online and Hi-Tech domains.Troubleshoot and diagnose technical problems ensuring timely resolution.Assist in the implementation and maintenance of technical systems and processes.Collaborate with team members to improve support processes and enhance customer satisfaction.Document and track technical issues and resolutions in a systematic manner.Communicate effectively with clients to understand their technical needs and provide appropriate solutions.Monitor system performance and identify areas for improvement.Conduct regular system checks and maintenance to ensure optimal performance.Provide training and support to clients on the use of technical systems and tools.Stay updated with the latest industry trends and technologies to provide informed support.Work closely with other departments to ensure seamless integration of technical solutions.Participate in team meetings and contribute to the development of best practices.Ensure compliance with company policies and procedures in all technical support activities.
Qualifications
Possess strong technical skills in speaking English with the ability to communicate effectively with clients.Have domain experience in Online and Hi-Tech industries with a deep understanding of industry-specific technical requirements.Demonstrate excellent problem-solving skills and the ability to troubleshoot complex technical issues.Show proficiency in documenting and tracking technical issues and resolutions.Exhibit strong collaboration skills and the ability to work effectively in a team environment.Stay updated with the latest industry trends and technologies.Have a proactive approach to identifying and resolving technical issues.Possess strong organizational skills and the ability to manage multiple tasks simultaneously.Demonstrate a commitment to providing high-quality technical support and customer satisfaction.Show proficiency in conducting system checks and maintenance.Exhibit strong training and support skills with the ability to educate clients on technical systems and tools.Have a strong understanding of company policies and procedures related to technical support.Demonstrate a commitment to continuous improvement and professional development.
Certifications Required
N\A
