Sr Manager-Talent Acquisition
Genpact
5 - 10 years
Noida
Posted: 31/05/2025
Job Description
Responsibilities
1. Leadership & Team Management
o Lead a cross-functional delivery team of 2040 staff, including recruitment coordinators, sourcing analysts, and reporting specialists.
o Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
o Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
o Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.
o Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions.
2. Recruitment & Onboarding Operations Management:
o Oversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through ATS tools (e.g., Workday, SuccessFactors).
o Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness.
o Demonstrate hands-on proficiency in at least one leading ATS/ Onboarding platform such as Workday, Greenhouse
o Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.
o Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.
o Handle exceptions and escalations
3. Stakeholder Management:
o Act as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.
o Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.
o Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.
o Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.
4. Reporting & Process Excellence
o Drive lean process design, automation, and digitization across recruitment and onboarding workflows.
o Implement standard operating procedures (SOPs), quality assurance frameworks, and continuous improvement charters.
o Partner with tech teams and platform owners to streamline system usage, reduce manual tasks, and improve turnaround.
o Benchmark performance and process maturity with global TA best practices and identify innovation opportunities.
5. Risk, Compliance & Audit Readiness
o Ensure delivery compliance with GDPR, EEO, diversity mandates, and other market-specific employment regulations.
o Lead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes.
o Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed BGVs, data access, offer issuance).
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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