Sr Manager – Space planning (Floor Planning) Analytics (Retail)
Genpact
5 - 10 years
Bengaluru
Posted: 21/05/2025
Job Description
Responsibilities
Accountable for ensuring accurate implementation Space planning strategies and activities carried out by the team.
Ensuring right space allocations to maintain right flows and adjacencies
Ensure compliance with the established internal control procedures
Manages, maintains, reviews, and improves the SLAs, critical metrics and other Business and Customer Metrics in line with our business strategies.
Ensure team is trained on all corporate/process and skill-based trainings and knowledge retention and improvement in the team
Review the SOP Documentation and content creation/improvement.
Pro-actively identify the issues or client needs and act
Lead the monthly governance meeting with the clients, process leader and maintains a strong client relationship with the key stakeholders
Define Roles and Responsibilities for each role within Operations together with goals and objectives.
Drive continuous improvement, Process optimization, Implement process standardization, simplification and automation to enable efficient and effective delivery of Space planning capabilities.
Collaborate with cross-functional teams to ensure alignment of teams initiatives with overall business strategies.
Lead, coach, and develop a team of Members aimed at delivering highly productive processes and program.
Performance management: To observe, assess & record Team member performance on key metrics and leverage this data for pay & hike recommendations.
Succession planning: To identify, plan & activate back-ups in cases of Team member movement, attrition etc. via timely training & coaching.
Staffing & hiring: To understand job & skill requirements & conduct timely hiring to staff the team to manage expected outcomes.
Maintain attrition at the lowest level as per corporate target and proactively plan & execute people movement during high volume or attrition.
Leads and supports the operations and governance inclusive of people, process, policies and oversees systems maintenance.
Tools and Technology
Space Planning Software:
JDA/Blue Yonder Space Planning/ Relex Solutions/Nexgen/ Dotactiv/ Apollo Retail or any other industry specific space planning tools
Data Analytics and Visualization:
Microsoft Excel, Tableau, Power BI
Minimum Qualifications
Bachelors or Masters in Retail/Operations Management/B.Arch/BE Civil/Interior designing.
Prior retail/Space planning/ Operations experience
Preferred qualifications
Self-directed focus and ability to prioritize within an ambiguous environment.
Ability to execute and follow through on high-quality output, with limited oversight.
Exceptional analytical & problem-solving skills, with attention to detail and ability to make data-backed decisions
Ability to thrive in a fast-paced, dynamic environment
Ability to execute and follow through on high-quality output
Ability to work with cross-functional teams and influence/rally/align them towards a common org/business goal.
Strong verbal & written communication skills.
People management experience
Ability to balance priorities across multiple internal and external stakeholders
Ability to learn new systems quickly and leverage systems and information to influence others
Why join Genpact?
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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