Sr Manager – ServiceNow Operations Lead

READ CAREFULLY BEFORE APPLYING! | URGENT HIRING | Sr Manager ServiceNow Operations Lead

If relevant, you may apply or refer via email at hiring@nazztec.com with subject line 'Sr Manager ServiceNow Operations Lead'.

Hiring: Sr Manager ServiceNow Operations Lead

Location: Chennai

Experience: 12 Years

We are looking for a Senior Manager ServiceNow Operations Lead to oversee the operational management, stability, and continuous improvement of the ServiceNow platform.

In this role, you will lead platform operations, manage support teams, and collaborate with cross-functional stakeholders to ensure seamless delivery of ServiceNow solutions including experiences, virtual agents, AI agents, and service catalog capabilities.

Key Responsibilities

• Lead a team of platform engineers, developers, and support analysts supporting the ServiceNow platform.
• Oversee platform operations including incident management, break/fix support, and ticket routing.
• Manage platform upgrades, patches, release cycles, and change requests.
• Ensure platform stability, performance monitoring, and technical debt management.
• Coordinate with business owners, product managers, and product owners on platform initiatives.
• Collaborate with vendors and external teams (e.g., ServiceNow, LDAP, PingFederate) for integrations and support.
• Ensure compliance with organizational standards, SOPs, and regulatory frameworks.
• Support UAT, release readiness, and deployment activities across platform enhancements.
• Maintain documentation, platform impact assessments, and change management records.
• Drive team performance, development, and operational excellence.

Basic Qualifications

• Bachelors degree in Computer Science, Business, or related field with 6+ years of experience (or Masters with 5+ years).
• 4+ years managing digital support or platform teams.
• 3+ years in a leadership or management role.
• Strong knowledge of Agile and Scrum methodologies.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to prioritize work based on business value and operational impact.

Preferred Qualifications

• MBA or Masters degree.
• ServiceNow certifications (ITSM / HRSD / CSM).
• Experience managing ServiceNow platform operations or support teams.
• CSPO or Agile certifications.
• Experience working in Scaled Agile (SAFe) environments.
• Strong customer-centric mindset with the ability to deliver high-quality platform experiences.

#Hiring #ServiceNow #ServiceNowJobs #ServiceNowPlatform #ITSM #HRSD #CSM #ServiceOperations #ITOperations #PlatformOperations #EnterpriseIT #Agile #Scrum #SAFe #DigitalTransformation #Automation #VirtualAgent #AIinIT #ServiceManagement #TechLeadership #ITCareers #HiringNow #NowPlatform #TechJobs #LeadershipHiring