Sr Manager - SAP AMS

Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities.

Key Accountabilities / How You Will Spend Your Days

Operational Support Leadership

Own end-to-end SAP AMS operations across all modules (FI/CO, OTC, PTP, EWM, PP/DS, GRC, Master Data, CPI/EDI, Reporting).

Manage daily service delivery, ensuring incidents, service requests, and small enhancements are handled within SLA.

Monitor system performance, integration flows, batch jobs, and error queues; ensure quick recovery and proactive prevention.

Oversee L1, L2, and L3 support teams, including partner resources and internal SME involvement.

Governance & Vendor Management

Establish strong governance with AMS partner(s), ensuring quality, accountability, and measurable outcomes.

Conduct weekly/monthly service review meetings, KPIs reporting, workload tracking, and performance escalations.

Align ticket routing, prioritization, SLA adherence, capacity planning, and knowledge transfer processes.

Continuous Improvement & Stabilization

Identify recurring issues and lead systemic fixes, not just symptom resolution.

Drive small enhancements and optimization backlog aligned with business priorities and IT leadership direction.

Improve process documentation, runbooks, knowledge articles (KBA), and standard operating procedures.

Cross-Functional Engagement

Partner with CoE leaders, Site Leaders, IT Directors, and central process owners to ensure business continuity and improvement.

Support change impact analysis, regression testing, authorization updates, and deployment of small enhancements.

Coordinate with project teams for rollouts, upgrades, and new functionality transition into AMS.

Security, Compliance & Audit Readiness

Ensure AMS activities comply with ICFR, ITGC, audit findings, and segregation of duties requirements.

Maintain proper documentation, transport controls, access reviews, and evidence for audit cycles.

Team & Capability Development

Build, mentor, and grow the internal AMS capability for long-term sustainability.

Drive knowledge transfer from implementation partners to VISTEON IT team.

Develop skill matrices, role clarity, onboarding guides, and competency development plans.

Key Performance Indicators

Operational Performance KPIs

SLA adherence for incident and service request resolution.

Average ticket resolution time and backlog levels.

System uptime, job runtime success, and interface reliability.

Reduction in repeat incidents and functional defects.

Quality & Stability KPIs

Hypercare performance score for each go-live or rollout transition.

Number of recurring issues eliminated permanently.

Regression defects avoided during changes and minor releases.

Financial & Vendor KPIs

Cost per ticket and optimization of AMS spend.

Partner performance score (SLA, quality, skill depth, governance adherence).

Budget adherence for AMS operations and enhancements.

Stakeholder Satisfaction KPIs

Satisfaction rating from GBPOs, Site Leaders, and business super-users.

Internal IT satisfaction score on partner performance.

User experience metrics for system stability and responsiveness.

Capability Building KPIs

Number of KBAs, SOPs, and runbooks created or updated.

Internal team capability uplift scores.

Reduction in dependency on external partners over time.